You can return any item purchased on Alexander McQueen within 20 days of the delivery date. Here’s how:
1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
For your gifts, we have decided to extend our return period during the holiday season.
Orders placed and delivered between November 2nd and December 18th can be returned until January 8th. Orders delivered after December 18th follow the regular return policy of 20 days.
The online return form will therefore be available until 8 January inclusive.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.